This procedure sets out Regent House Surgery approach to the handling of complaints and is intended as an internal guide which should be made readily available to all staff.
From 1st April 2009 a common approach to the handling of complaints was introduced across health and adult social care. This procedure complies with this.
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This policy sets out the practice’s standards for communicating using a variety of methods.
This policy is designed to protect both patients and staff from abuse or allegations of abuse and to assist patients to make an informed choice about their examinations and consultations.
All staff working in the NHS are bound by a legal duty of confidence to protect personal information they may encounter during their work. All staff are to fully understand the requirement to adhere to the Caldicott principles which are designed to safeguard and govern the use of patient information in all health and social care organisations.
NHS England require that the net earnings of doctors engaged in the practice is publicised, and the required disclosure is shown below. However, it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice
All GP practices are required to declare the mean (average) earnings for GPs working to deliver NHS services to patients at each practice. The average pay for GPs working in Regent House Surgery in the last financial year was £79,345 before tax and National Insurance. This is for 6 Part time GPs who worked at the practice for more than 6 months
Account year end April 2021