Health improvement efforts in central Chorley shortlisted for national award

The collective efforts of Chorley GP practices to improve the health and wellbeing of local residents have been shortlisted for a prominent national award.

The Chorley Central Primary Care Network has been shortlisted for the Primary Care Network of the Year at the 2019 General Practice Awards - the most prestigious awards for primary care professionals.

A ‘primary care network’ is the collective term used to describe a partnership between local GP practices and other health and care services across a local area. The GP practices involved in this network includes:

·         Chorley Surgery

·         Regent House Surgery

·         Library House Surgery

·         Granville House Medical Centre

·         Coppull Medical Centre; and

·         Euxton Medical Centre.

The development of these networks was outlined as a key national priority within the NHS Long Term Plan, published earlier this year, to help join-up health and social care, increase the ability for services to proactively support local peoples’ health and wellbeing; as well as improve the coordination of care too.

The Chorley Central network has been at the forefront of delivering these intended benefits for patients. Through the development of the Chorley Central network, local GP practices have been working with partners at Chorley Council, Lancashire County Council’s public health team and others, including the third and voluntary sector to improve local people’s health in new ways.

This has included examining data held by different services and organisations in new proactive ways so that people who may be at risk of their health and wellbeing deteriorating are able to be supported earlier. The network initially focused on patients aged between 45-60 who were identified as frail and visited their GP more than 10 times in the previous year. By working in partnership with other organisations and services, the GP practices found that these patients were also the same people who often needed an assisted bin collection by the council.

By working together and analysing the information held individually within services and organisations, the network was able to find people who had limited mobility, people with fewer social links and some who were isolated – all who needed more support. As a result the network was then able to connect these people with dedicated ‘link workers’ to undertake an assessment of their mental health, physical and social needs and then make personalised recommendations for that person. This could have meant putting them in touch with local groups to help with loneliness, organising a visit to the GP if medical needs were apparent, providing help with healthy eating or contacting the council team about an issue with their environment.

Dr Shashidhar Khandavalli, who has been a GP partner at The Chorley Surgery since 2008 and is now also Clinical Director for Chorley Central Primary Care Network said: “We are incredibly proud to have been shortlisted for this award. It is a great recognition of the really collaborative work we have undertaken to benefit our local residents.

“As individual professionals and services we absolutely recognise that we cannot work in isolation. If we are to really improve the health and wellbeing of local people then we need to work together and join up all of our efforts, so that we can proactively help people before they become ill or need support from other services. We are really lucky in this area to have the strong relationships which exist across some incredibly forward thinking services and organisations. The success of our work so far would not have been possible without all of their collective efforts.”

Other notable areas of work which the Chorley Central Network has undertaken include the roll-out of evening and weekend GP appointments for registered patients. This sees patients from any one of the local GP practices able to book an appointment with a GP or other healthcare professional between 6.30pm and 8pm on a weekday, from 8.30am until 4pm on Saturdays or between 9.30am and 4pm on Sundays.

The winner of the award will be announced at the awards ceremony in Westminster on Friday 29 November 2019.

Chorley Central Collaborative Group

We have been working hard to increase the numbers of appointments available for you. This has involved developing a partnership with other local practices, which we are pleased to tell you has now resulted in the formulation of the group named above. Chorley Central Collaborative Group consists of the following practices Regent House Surgery, The Chorley Surgery, Library House Surgery, Granville House Medical Centre, Euxton Medical Centre and Coppull Medical Practice. The new service available will provide access to GP appointments in the evening on week days up to 8:00pm and Saturdays and Sundays. The service is available to all patients within this group on a proportionate basis however it is important to be aware that the appointment may not necessarily be at this practice. These are all additional appointments so it is not the case that patients of other practices will now utilise all our appointments.

Welcome to the Regent House Surgery Website

We will use this surgery website to present all our patients with up to date news and information about our practice. We will keep it current with any developments or other details that we feel are relevant to you. 

The practice was founded in 1895 at 4 Park Road, Chorley.   The present surgery building was acquired in 1986 and extended in 1995 with two further consulting rooms added in 2009.  Regent House Surgery is a fully computerised modern group practice and during five successful years as fundholders we introduced many innovative improvements to patient care.

General practices in this area are now administered by the Chorley & South Ribble Clinical Comissioning Group and our doctors advise on a number of the committees developing local services. We are proud to be a teaching practice and from time to time a doctor experienced in hospital medicine may join the practice for a year to gain experience in general practice medicine. We are also involved in medical student and Foundation doctor training

There is easy access to the surgery for disabled people, and all services can be provided on the ground floor. Toilet facilities for the disabled are available. If you have any difficulty, or suggestions, please notify the practice manager.

The surgery is open from 8:00am until 1:00pm  and 2:00pm 6:30pm Monday to Friday

The surgery will have extended opening hours for 1 hour per day Monday - Thursday inclusive. ( Consultation appointments only)

Do you really need A&E?

Choose Well

If you become ill, there are a number of places where you can get help.

see When we are Closed

THE SURGERY WILL BE CLOSED FOR TRAINING: 

from 1PM  on  the following dates

8th October 2019

19th November 2019

During the winter season demand for appointments in General Practice often increases due to the rise in seasonal ailments etc .  Patients who need to see a GP on a same day basis take priority and leave less bookable appointments for the routine requirements of other patients.

This can result in extended waiting times for appointments and increases the number of patients who then choose to access other urgent care facilities.   

Podiatry Services

Patients who meet the following criteria can self refer to the Podiatry Services.

Self Referrals will be accepted in writing please see referral form for details

Self Referral Criteria Referral Form

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Follow the links from our Information & leaflet page

GP2GP 

Here at Regent House Surgery we utilise an electronic system for transferring patient records to and from other GP surgeries called GP2GP.

GP2GP enables patients' electronic health records to be transferred directly and securely between GP practices. It improves patient care as GPs will usually have full and detailed medical records available to them for a new patient's first consultation.

Why it’s needed

GP2GP is the project that enables patients' electronic health records (EHRs) to be transferred directly from one practice to another.

 GP2GP starts when a practice accepts a patient onto their list of patients for primary health care and ends when the EHR is transferred from the previous practice into the new GP clinical system.

 GP2GP electronic transfers will be more accurate and secure - and much faster than the current paper-based approach, which can take weeks to complete.

Background to GP2GP

There are some 9,000 GP practices in England. They each currently deal with an average 500 patient record transfers each year. Inner city and university practices deal with far more.

The process involves:

• Printing out the details of the patient health record held on the GP clinical system and then putting that print-out into the patient's 'Lloyd George' envelope, together with any historical paper records, laboratory forms, hospital referral letters and the letters that result from that referral.
• These documents are then transferred to the new practice via the local medical records transfer process.
• Upon receipt of the Lloyd George, the new practice reviews the information received, summarises the record and enters any appropriate information into their GP clinical system.

 The time it takes to receive a patient record from the time it is requested can be anything from a few weeks to a few months. As a result, the new practice often does not have the benefit of the old record when the patient attends for the first consultation. Once received, it can be very time-consuming for the new practice to key in the summary of the record into its own clinical system.

GP2GP, on the other hand, enables an almost instantaneous transfer of a patient's EHR. As a result, GPs and their teams will be able to provide patients with a safer and more efficient service. Read more about the benefits of GP2GP.

 INFORMATION GOVERNANCE

Information is a vital asset, both in terms of the clinical management of individual patients and the efficient management of services and resources. It plays a key part in clinical governance, service planning and performance management.

The practice believes that accurate, timely and relevant information is essential to deliver the highest quality health care. As such it is the responsibility of all clinicians and managers to ensure and promote the quality of information and to actively use information in decision making processes. 

Information Governance Patient Leaflet

If you would like to see our full Information Governance Policy or any other practice policies please see practice Information.

YOU HAVE A CHOICE

CARE.DATA - is a new modern data system for the NHS in England.  Known as care.data, its purpose will be to provide timely, accurate information to citizens, clinicians, and commissioners about the treatments and care provided by the NHS.  Data will be extracted from our GP system for the care.data service this includes personal confidential data such as referrals, all NHS prescriptions and other clinical data.  The extraction will be on a monthly basis using the General practice Extraction Service (GPES).  We can control the extraction of data - if you have any objections to your data being extracted please contact the surgery immediately. For further information and a set of FAQ which are available and should help answer your queries on www.england.nhs.uk/caredata

 NAMED ACCOUNTABLE GP

The practice is required by the Government under the terms of the latest GP contract to allocate all patients a named accountable GP by 30^th June 2015.

If you are over 75 years old you will have already been issued with the name of your named GP.

Individual patients aged under 75 years will be informed of their named accountable GP at the first appropriate interaction with the practice.

For convenience if you have a medical card your accountable GP will be the named doctor you are registered with.

The practice does keep a record of your registered (accountable) GP. If you wish to be told the name of your accountable GP, please ask the receptionists when you are next in the surgery.  

Where a patient expresses a preference as to which GP they have been assigned, the practice will make reasonable efforts to accommodate this request.

Having a named GP does not prevent you seeing any other doctor in the practice. Your named GP will not be available at all times and if your needs are urgent, you may need to discuss them with an alternative doctor.