You will be treated with respect whilst under our care.

Our aim is to provide you with suitable, qualified medical professionals during surgery hours.

The prevention of disease, illness and injury is our primary concern.

We will work with you to achieve the best medical care possible.

We will involve you and listen to your opinions and views in terms of your medical care.

We kindly ask if you are able to respect our medical staff who will advise and inform you of the steps you are able to take to promote a healthier lifestyle.

Please treat our care navigators with courtesy. They may ask you some personal questions to assist with getting you an appointment with the best possible service.

Please inform the surgery of any personal detail changes as soon as possible so we can update your records accordingly. For example; change of surname, address, telephone number.

If you also have an appointment booked and is no longer convenient for you we ask if you can cancel via telephoning the surgery or via the NHS app so the appointment can be given to another patient. Demand for appointments is very high.

You as a patient are responsible for your own health and that of any dependants. It is very important you take advice given by our health professionals and work alongside the practice to ensure a good level of health.

There is good access for all our patients visiting the surgery. Majority of consulting rooms are based on the ground floor, whilst some are on the second floor we have a patient lift available.

We have 2 patient toilets available on the ground floor and one on the first floor.

A hearing loop system is located at reception if required.

We have a patient car park available with a designated bay for disabled parking.

If you require any assistance while at the practice please communicate with our reception team who will be happy to assist.

We are guide dog friendly and welcome guide dogs into the practice.

It is the owner’s responsibility to ensure that the Assistance Dog’s toileting and feeding requirements are met. Members of our team are not responsible for the care of Assistance Dogs.

We encourage all patients and dog handlers who come into contact with an assistance dog whilst in the surgery to wash their hands with soap and water.

As a registered patient, Regent House Surgery has a legal duty to explain how we use any personal information we collect about you at the organisation. We collect records about your health and the treatment you receive in both electronic and paper format.

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cctv poster

phone recording poster

The purpose of this policy is to provide staff at Regent House Surgery with guidance and rules regarding the following:

1. Understanding what to do when an unacceptable social media post has been placed by a patient about either the practice or its staff.
2. The acceptable use of mobile phones and other portable electronic devices within the organisation.

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The purpose of this document is to ensure that staff and patients at Regent House Surgery are aware of the ways in which the organisation adheres to the Freedom of Information (FoI) Act 2000 (referred to as the Act herein).

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Statutory duty of candour

Extract from the NHS Constitution for England 2009: “…when mistakes happen to acknowledge them, apologise, explain what went wrong and put things right quickly and effectively”.

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The aim of our practice is to provide a full range of primary health care services to our registered population. In order to achieve this we lay particular emphasis on the following objectives:

• To promote equality of access to health care for all our registered population.
• To promote the uptake of preventive procedures which have been shown to be of value.
• To develop the potential for patient care in all members of the primary health care team.
• To foster an innovative approach to the development of primary care through clinical teaching, audit and research.

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This document sets out the arrangements in the practice for the confidentiality of patient data.

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Our aim is to provide the highest level of care for all our patients.  We will always be willing to hear if there is any way that you think that we can improve the service we provide.

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Complaints, comments and suggestions leaflet